FAQ

New Clients

You will also need to complete a new-client PAR-Q form. Your place will only be confirmed once I have received your deposit and a completed form. The PAR-Q form enables to tailor my lessons based on your sporting or physical activities and interests or to accommodate any existing injuries or medical conditions that you might have. In some instances, I may recommend that you take advice from your doctor or physiotherapist before commencing a class.

What to wear

Ultimately you want to be comfortable.

Wear comfortable clothing which does not restrict movement. Relatively close fitting clothes will help to me check your alignment but is not a requirement. Be aware that some exercises may cause loose-fitting clothes to gape and move about so you might want to wear a tighter layer underneath e.g. a vest under a loose t-shirt or cycling shorts under loose shorts. Leggings, t-shirts, tracksuit bottoms and shorts are all good options.

Buttons, zips and other embellishments could dig in when performing an exercise and are best avoided – not only are these uncomfortable for you but they can also damage the mats.

Trainers are not worn during the classes. Exercises are done in bare or socked feet – socks with a grip are recommended but not essential.

What to bring

You may want to bring a bottle of water and a small towel with you.

Class Etiquette

Please arrive on-time for your class. If you are more than 15 minutes late your booking will be treated as a late cancellation.

Please be considerate of others in the class and switch your phone off or have it on silent. If you must have your phone on in case of emergency then please reduce the volume of the ring tone or set it to vibrate. Take the opportunity to have a break for an hour.

Online Class Policy

I want to ensure that my online classes are performed in the safest possible way for my clients. I am using an online platform for my online classes and require all clients to familiarise themselves with the terms of use as well as agreeing to the Grace and Grit Pilates– Online Policy as follows:

• Grace and Grit Pilates will provide meeting information and passcodes through direct emails to clients to maintain supervision and control over who can access classes.

• The participants video must remain on for the duration of the class and all of the participant should be visible so that they can be instructed accordingly.

• All participants understand that any visual images shared over their video during the class can be seen by all participants and therefore no personal or confidential information should be shared and appropriate conduct should be adhered to at all times.

• Grace and Grit Pilates will be using the ‘Waiting room’ facility. The class will open no later than 3 minutes before the scheduled start of the class. Please aim to be ready with your required equipment before the scheduled start time.

• Muting participants or Mute All: I can mute/unmute either individual, or all, participants.

• I may record myself as I instruct the class. Participants video will not be recorded.

• Grace and Grit Pilates does not allow clients to record the classes. These sessions are provided for live participation only.

Cancellation Policy

Fees and deposits are non-refundable
Private Classes: Classes that are cancelled with less than 24 hours notice will be charged at the full rate.

This cancellation policy will not apply where cancellation is due to your health concerns relating to Covid-19 and the like. You will be given class credit for any missed classes which may be used against payment for classes in the following month.

In the unlikely event that I have to cancel a session I will do my best to give advance notice and in such instances I will credit you the price of the missed class to the following month invoice. Please make sure that I have your contact details should I need to notify you of any cancellations.

Payment

Where possible please pay for classes via bank transfer, however cash or cheques are also accepted. I am currently unable to take payment by debit or credit card.